IBM Cognos Support

IBM Cognos Partner Support

Globalti TS, is IBM Certified Partner for technical support of Cognos products: Business Intelligence, Planning and TM1.

Globalti TS offers its clients an experienced team of consultants certified by IBM for troubleshooting, user support and version updates or changes to any of the IBM Cognos tools.

Support contract and / or maintenance that we establish with our clients includes the following services:

  • 1st level support or helpdesk (Castilian, English and Catalan).
  • Remote user support for problem resolution. Granted Access to IBM's website for support.
  • Automatic update of software.
  • Auto ship of new releases.

 

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